Returns and Refunds Policy

Returns

We want you to be satisfied with your purchase. If you wish to return an item, you must notify us within [14] days of receiving your order.

To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (such as your order number or receipt) must be provided.
  • The item must not be excluded from returns due to hygiene, customisation, or other applicable exceptions.

Return Authorisation

Return the goods in there original pacakging to:
Units 3,4,5 Northside Ind. Park. Selby Rd. DN14 0GH

Unless the item is faulty, damaged, or supplied incorrectly, the customer is responsible for the cost of returning the goods. If they are deemed to be faulty a refund of the return postage wil be made.

We recommend using a tracked and insured delivery service, as the customer remains responsible for the goods until they are received by us.

Refunds

Refunds will only be authorised after the returned goods have been received and inspected.

Once the returned item has been received, we will inspect it to ensure it meets the conditions of this Returns Policy. If the return is approved, your refund will be processed to your original payment method within [5–10] business days. Processing times may vary depending on your payment provider.

Refunds will not be issued before the returned goods have been received by us, except where required by applicable consumer law.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged in transit, or incorrect, please contact us within [48 hours/7 days] of delivery, providing photographs where possible. We will work with you to resolve the issue promptly and, where appropriate, arrange a replacement, repair, or refund in accordance with your statutory consumer rights.

Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

  • Custom-made or personalised products.
  • Perishable goods.
  • Items sealed for hygiene or health protection that have been opened after delivery.
  • Any other items excluded by applicable law.

Contact Us

To request a return or if you have any questions about this policy, please contact us:

Email: returns@mini-graphics.co.uk